Refund and Returns Policy – VibexSuri

Effective Date: March 10, 2025

At VibexSuri, we are committed to ensuring our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, we are here to help. Please read our Refund and Returns Policy carefully for details on how to return an item and get a refund.

1. Returns

We offer returns on most products, provided they meet the following conditions:

  • Eligibility for Returns:

    • Items must be returned within 30 days from the date of purchase.
    • The product must be unused, in new condition, and in its original packaging.
    • If the product is defective or damaged, please contact us immediately upon receiving the item, and we will guide you through the return process.

  • Non-Returnable Items:

    • Some items are non-returnable for hygiene or safety reasons, such as opened electronics, software, or items that are personalized or custom-made.

2. Refunds

Once we receive your returned item and confirm that it meets the return criteria, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please note the following:

  • Processing Time:
    Refunds typically take 5-7 business days to process after receiving the returned item.

  • Return Shipping Fees:
    Customers are responsible for return shipping costs, unless the return is due to a defective or damaged product.

  • Partial Refunds:
    In certain cases, partial refunds may be granted for opened or used products that cannot be resold as new, as determined by our team.

3. Exchanges

If you received the wrong item or a damaged product, we will gladly send you a replacement. Please contact us within 7 days of receiving the item to initiate an exchange.

4. How to Return an Item

To return a product, please follow these steps:

  1. Contact Us
    Email us at info@vibexsuri.com or call (205) 654-2005 to initiate a return request. Be sure to provide your order number and the reason for the return.

  2. Return Authorization
    Once we approve your return, you will receive instructions on how to send the item back to us. A Return Authorization (RA) number may be required.

  3. Pack the Item
    Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.

  4. Ship the Item
    Ship the item to the address provided. Please keep a copy of the tracking number for your reference.

5. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions on how to return the item and will either send you a replacement or issue a full refund.

  • Please provide photographs of the damage or defect when you contact us to help expedite the process.

6. Cancellations

If you wish to cancel your order, please contact us immediately. Once an order has been shipped, it cannot be canceled. However, you can still initiate a return once you receive the product.

7. Contact Us

If you have any questions or concerns about returns, refunds, or exchanges, feel free to contact us:

Address: 119 Lotts Ferry Rd, Butler, Alabama (AL)
Phone: (205) 654-2005
Email: info@vibexsuri.com
Website: https://vibexsuri.com