Sales Policy – VibexSuri

Effective Date: March 10, 2025

At VibexSuri, we aim to offer our customers a seamless and enjoyable shopping experience. This Sales Policy outlines the terms and conditions regarding the sale of products through our website. By placing an order with VibexSuri, you agree to the following terms.

1. Product Availability

We strive to ensure that all products listed on our website are in stock and available for immediate shipping. However, in the event of an out-of-stock situation, we will notify you promptly and offer alternatives, including backorder options or a refund.

2. Pricing

  • Price Accuracy:
    Prices for products on our website are listed in U.S. dollars and are subject to change without notice. While we make every effort to ensure the accuracy of prices, errors may occur. If a pricing error is discovered before your order is shipped, we will notify you of the error and give you the option to proceed with the order at the corrected price or cancel the order for a full refund.

  • Sales Taxes:
    Sales tax will be applied to orders based on your shipping address, in accordance with local tax laws.

  • Promotions and Discounts:
    Any promotional offers, discounts, or coupon codes are subject to specific terms and conditions, which will be outlined at the time of the promotion. Discounts cannot be combined unless explicitly stated.

3. Order Confirmation

Once your order is placed, you will receive an order confirmation email containing your order details and an order number. Please review the information carefully to ensure it is correct. If you notice any errors or need to make adjustments to your order, please contact us immediately.

4. Payment Terms

  • Accepted Payment Methods:
    We accept payment via major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods available at checkout.

  • Payment Authorization:
    Payment is required at the time of order. Your payment will be processed and authorized before the order is shipped.

5. Order Shipping and Delivery

  • Shipping Methods:
    We offer several shipping options to meet your needs, including standard, expedited, and international shipping. Shipping costs will be calculated at checkout based on your selected shipping method and delivery address.

  • Order Processing Time:
    Orders are typically processed within 1-2 business days of receiving payment. You will be notified if there are any delays.

  • Shipping Delays:
    While we strive to meet shipping timelines, delays can occur due to factors beyond our control, such as carrier delays or weather conditions. If you experience any delays, please contact us for updates.

6. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information on how to return products and request a refund.

  • Eligibility for Returns:
    Returns are accepted for items in new, unused condition within 30 days of purchase.

  • Refunds:
    Once your return is processed, refunds will be issued to the original payment method used for the purchase. Please note that return shipping costs may apply, and some items may be subject to restocking fees.

7. Cancellations

If you wish to cancel your order, please contact us immediately. Once your order has been shipped, it cannot be canceled, but you can still return the product according to our Refund and Returns Policy.

8. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us within 7 days of receiving your order. We will assist you in processing a return or exchange for the damaged or defective item.

9. Customer Responsibilities

  • Order Accuracy:
    Customers are responsible for providing accurate shipping information. If an order is returned due to incorrect or incomplete shipping information, the customer may incur additional shipping charges.

  • Compliance with Local Laws:
    By placing an order, you agree to comply with all applicable laws and regulations, including import restrictions, taxes, and duties, for your shipping destination.

10. Limitation of Liability

VibexSuri is not liable for any indirect, special, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the product or service, excluding shipping charges.

11. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. It is your responsibility to review the policy regularly to stay informed of any updates.

12. Contact Us

If you have any questions or concerns regarding our Sales Policy, please contact us:

Address: 119 Lotts Ferry Rd, Butler, Alabama (AL)
Phone: (205) 654-2005
Email: info@vibexsuri.com
Website: https://vibexsuri.com