Shipping Policy – VibexSuri

Effective Date: March 10, 2025

At VibexSuri, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the processes, shipping options, and costs involved in getting your orders to you.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to ensure your products arrive in a timely manner. The estimated delivery times depend on your location and the shipping method selected:

  • Standard Shipping: Estimated delivery time is 5-7 business days within the United States.
  • Expedited Shipping: Estimated delivery time is 2-3 business days within the United States.
  • International Shipping: Delivery times may vary based on destination, generally 7-14 business days.

Please note that delivery times are estimates and may vary based on factors like weather conditions, holidays, or carrier delays.

2. Shipping Costs

Shipping costs are determined based on the weight, dimensions, and destination of your order. The total shipping fee will be calculated and displayed during checkout before you complete your order.

  • Free Shipping: We offer free standard shipping on orders over $50 within the United States.
  • Expedited Shipping: Additional charges apply for expedited shipping services.

3. Order Processing

Orders are generally processed within 1-2 business days after payment is received. You will receive an email confirmation once your order has been processed and shipped. If any delays occur, we will notify you as soon as possible.

4. Tracking Your Order

Once your order has been shipped, we will send you a tracking number by email. You can use this tracking number to monitor your order’s status and estimated delivery time. Tracking can be done via the respective carrier’s website (e.g., UPS, FedEx, USPS).

5. Shipping Restrictions

  • We currently ship to all 50 states within the United States and select international locations.
  • We do not ship to P.O. Boxes or APO/FPO addresses for certain carriers.
  • Some heavy or oversized items may incur additional shipping fees or require special arrangements. We will contact you if applicable.

6. International Orders

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival at the destination country. These charges are separate from shipping fees and are the responsibility of the customer.

7. Shipping Delays

While we strive to ensure timely delivery, there may be circumstances beyond our control, such as weather, carrier issues, or other unforeseen factors that may cause delays. If you experience significant delays, please contact our customer service team for assistance.

8. Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, whether through a replacement or a refund.

9. Contact Us

If you have any questions or concerns about shipping, feel free to contact us:

Address: 119 Lotts Ferry Rd, Butler, Alabama (AL)
Phone: (205) 654-2005
Email: info@vibexsuri.com
Website: https://vibexsuri.com